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Return Policy

Professional-quality results or your money back.

Effective Date: June 19, 2025
Salon Born, Client Approved: We stand behind every product we create. If you're not completely satisfied with your Gmnow purchase, we'll make it right. Our professional-grade formulas are designed to deliver salon-quality results at home.

Return Timeline

30
Days to initiate return
7-10
Business days for refund processing
24-48
Hours for return approval

Return Conditions

30

Day Window

Returns must be initiated within 30 days of purchase date

100%

Original Condition

Products must be unopened and in original packaging

✓

Receipt Required

Original receipt or order confirmation needed

Eligible for Return

  • Unopened products in original packaging
  • Products with manufacturing defects
  • Items damaged during shipping
  • Incorrect items received

Not Eligible for Return

  • Opened or used products (except for defects or allergic reactions)
  • Products without original packaging or labels
  • Items purchased more than 30 days ago
  • Custom or personalized products
  • Gift cards or promotional items
  • Products purchased with promotional codes (partial refunds may apply)

How to Return

1

Contact Customer Service

Email us at [email protected] or call +44 20 7845 8525 to initiate your return. Include your order number and reason for return.

2

Receive Return Authorization

We'll send you a Return Merchandise Authorization (RMA) number and prepaid return shipping label within 24-48 hours.

3

Package Your Items

Securely pack items in original packaging. Include the RMA number and return form in the package.

4

Ship Your Return

Attach the prepaid label and drop off at any authorized shipping location. We recommend using a trackable shipping method.

5

Receive Your Refund

Once we receive and inspect your return, your refund will be processed within 7-10 business days to your original payment method.

Refund Information

Refund Methods

  • Credit/Debit Cards: Refunded to original card within 7-10 business days
  • PayPal: Refunded to PayPal account within 5-7 business days
  • Store Credit: Instant credit applied to your account for future purchases
  • Gift Cards: Original gift card will be reactivated with returned amount

Shipping Costs

  • We provide prepaid return labels for defective or incorrect items
  • Customer is responsible for return shipping costs for change of mind returns
  • Original shipping costs are non-refundable unless item was defective
  • Expedited shipping costs are never refundable
Processing Time: Please allow 7-10 business days for refunds to appear on your statement after we process the return. International orders may take 10-15 business days.

Exchanges

We currently do not offer direct exchanges. To exchange an item:

  1. Return the unwanted item following our return process
  2. Place a new order for the desired item
  3. Your refund will be processed once we receive the returned item
Quick Exchange Option: For size or color changes on the same product, contact customer service. We may be able to expedite your new order while processing your return.

Damaged or Defective Items

If you receive a damaged or defective item, we apologize for the inconvenience. We'll make it right immediately:

For Damaged Items

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged packaging and product
  • We'll send a replacement immediately at no cost
  • Keep the damaged item until we provide disposal instructions

For Defective Products

  • Contact us within 30 days of purchase
  • Describe the defect and how the product is not performing as expected
  • We may request photos or a small sample for quality control
  • Full refund or replacement provided, including return shipping costs
Quality Promise: Every Gmnow product undergoes rigorous testing. If any product doesn't meet our salon-quality standards, we'll provide a full refund plus a 20% credit for your next purchase.

International Returns

International customers have the same 30-day return window, with some additional considerations:

  • Customer is responsible for return shipping costs to our US facility
  • Items must clear customs and may be subject to duties/taxes
  • Refunds processed in USD to original payment method
  • Allow 10-15 business days for international refund processing
  • We recommend insured shipping with tracking for valuable returns
Customs Declaration: Please declare returned items as "returned merchandise" to avoid additional duties. Include a copy of the original invoice.

Returns Customer Service

Our dedicated returns team is here to help make your return process as smooth as possible:

Company Number: 15281396
Company Name in full: THE CHIPPERFIELD BOOT LTD
Company Type: Private company limited by shares
Situation of Registered Office: England and Wales
Registered Office Address: THE LODGE COPTHORNE ROAD
CROXLEY GREEN
RICKMANSWORTH
UNITED KINGDOM WD3 4AQ
Sic Codes: 68209
Phone: +44 20 7845 8525
Email: [email protected]

Policy Updates

We may update this Return Policy to reflect changes in our business practices or legal requirements. Any changes will be posted on our website with an updated effective date.

Last Updated: June 19, 2025
Next Review: December 19, 2025
Version: 3.0